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| General Questions |
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- Can i get a catalog?
- Why was my card declined?
- Do you take returns/defects?
- I don't see the color I want. Does that mean you don't have it?
- What type of Package do you ship the items in?
- Can i get a catalog?
At this time we are in the process of making flyers to send out. In the mean time you can find all the items that would be in the flyer on our site.
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- Why was my card declined?
Credit card charges are processed in real time through our secure web server. If your issuing bank declines the charge, check to make sure your billing address information is correct, your expiration date is correct (and not expired) and that you correctly identified and entered the CVS security code on the card. This is required information to ensure that the person placing the order is indeed holding the card. If you are using a debit card, the funds required for the purchase have to be on hand in your account. If all your information is correct, you should contact the issuing bank to find out why the purchase was declined, as we have no way of knowing for at least a day before we can see why it says declined.
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- Do you take returns/defects?
We will stand by our products that we make! All RopeWear fashions are made to our standards. If a product is defective we will be happy to exchange it. We do not offer a money back guarantee, but if you ordered some of the products and are looking to return them then please contact us via email for a RTA. All orders are subject to a 20% restocking fee. Ropewear, Hosiery, lingerie, swimsuits, wigs, eyelashes and some costumes are considered intimate apparel and are not eligible for return due to health regulations. If the item is unopened and unworn then we can take it for a exchange/store credit.
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- I don't see the color I want. Does that mean you don't have it?
The only colors at this time are Red, White, Blue & Black. In the future we are looking at expanding our color's
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- What type of Package do you ship the items in?
All items will usually ship via USPS Priority mail boxes. Sometimes UPS or Fedex might be used. All items will ship out with our return address: JDProductionz - RW PO box 4029 Madison CT 06443 There will be no reference to www.ropewear.com other then the RW on the box.
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